Refund policy

Return & Refund Policy

At Pawique, customer satisfaction is our priority. We want every purchase to meet your expectations, and we understand that sometimes a return may be necessary. This Return & Refund Policy explains your rights and the procedures for returning eligible products.

30-Day Return Policy

We proudly offer a 30-day return window beginning on the date your order is delivered.

Eligibility

Products must:

Be returned within 30 days.
Be unused whenever possible.
Include original packaging when available.
Not fall under non-returnable categories.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible once opened or used, including:

Personalized products
Custom-made items
Perishable goods
Gift cards
Products marked as final sale

Damaged or Incorrect Orders

If your package arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number along with clear photographs so we can quickly arrange a replacement or refund.

Refund Process

Once your returned item is received and inspected, we'll notify you of the outcome.

Approved refunds are processed back to the original payment method. Depending on your payment provider, funds typically appear within 5–10 business days.